At b9game, we treat your personal data with the same discretion and care we bring to every aspect of our platform. This Privacy Policy explains precisely what information we collect when you use b9game, why we collect it, how it is processed and stored, who it may be shared with, and what rights you hold over your own data. We believe complete transparency is the foundation of trust between a platform and its players.
Important: This Privacy Policy applies to all users of the b9game platform, including visitors, registered players, and anyone who contacts our support team. By accessing or using b9game, you confirm that you have read, understood, and agreed to the collection and use of your information as described in this document. If you do not agree, please discontinue use of the platform immediately.
b9game ("we", "us", "our", "the Company") is committed to protecting the privacy and personal data of every individual who interacts with our platform at b9game.ws. This Privacy Policy has been prepared in accordance with internationally recognised data protection principles and sets out our obligations and your rights with full clarity.
b9game operates as Pakistan's premier online casino and sports betting destination, serving English-speaking Pakistani players with full PKR support and local payment integrations including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. In delivering these services, we necessarily collect and process certain personal data. This document explains everything you need to know about that process.
The b9game platform is strictly restricted to persons aged 21 years and above. We do not knowingly collect personal data from anyone under this age. If we discover that data has been collected from an underage individual, it will be deleted immediately and the associated account closed.
Scope: This Privacy Policy covers data collected through the b9game website, mobile-optimised browser interface, customer support channels, and any promotional communications sent by b9game. It does not apply to third-party websites or services linked from our platform — those are governed by their own privacy policies.
For the purposes of applicable data protection legislation, b9game is the data controller responsible for the personal data collected and processed through the b9game.ws platform. As data controller, b9game determines the purposes and means of processing your personal data and bears primary responsibility for ensuring that such processing is carried out lawfully, fairly, and transparently.
b9game operates under an international gaming licence and maintains its data infrastructure in accordance with the data protection obligations imposed by that licensing framework. Where b9game engages third-party processors — such as KYC verification providers, payment processors, and fraud prevention services — those processors act strictly on our documented instructions and are bound by data processing agreements that require them to maintain equivalent standards of data protection.
If you have any questions, concerns, or requests relating to how b9game handles your personal data, you may contact our Data Protection team directly at the email address provided in Section 14 of this Policy.
b9game collects personal data across several categories, depending on the nature of your interaction with the platform. The following table summarises the categories of data we collect and provides examples of specific data points within each category:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, passport number, gender | Mandatory |
| Contact Data | Email address, mobile phone number, city of residence (e.g. Karachi, Lahore, Islamabad) | Mandatory |
| Financial Data | JazzCash/EasyPaisa account details, bank account number, transaction history, deposit/withdrawal records in PKR | Mandatory |
| Verification Data | Copies of government-issued ID, proof of address documents, selfie images for liveness checks | Mandatory |
| Technical Data | IP address, device type, browser type, operating system, session timestamps, geolocation (country/city level) | Automatic |
| Behavioural Data | Games played, betting history, session duration, wagering patterns, bonus usage, responsible gaming tool activations | Automatic |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions, complaint records | When applicable |
| Marketing Preferences | Opt-in/opt-out status for promotional emails, SMS alerts, and PSL season offers | Optional |
b9game does not collect special categories of sensitive personal data — such as racial or ethnic origin, religious beliefs, health data, biometric data for identification, or political opinions — except where strictly required by applicable AML or licensing obligations and only with your explicit prior consent.
b9game collects your personal data through the following channels:
b9game processes your personal data only where a valid legal basis exists for doing so. The primary legal bases we rely upon are: performance of a contract (processing necessary to provide you with the b9game service you have signed up for); compliance with legal obligations (processing required by our licensing authority, AML regulations, and applicable law); and legitimate interests (processing carried out for fraud prevention, platform security, and service improvement, balanced against your rights).
Where we rely on your consent as a legal basis — for example, to send you promotional communications about PSL betting offers, seasonal bonuses, or new game releases — you may withdraw that consent at any time by updating your marketing preferences in your account dashboard or by contacting our support team. Withdrawal of consent does not affect the lawfulness of any processing that occurred before withdrawal.
The specific purposes for which b9game processes your personal data include:
b9game does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Data sharing occurs only in the specific circumstances described below, and always under strict contractual and legal controls:
No Unauthorised Disclosure: b9game will never disclose your personal data to any third party outside of the categories above without first obtaining your explicit consent, except where required to do so by law or to protect the safety and security of the platform and its users.
b9game retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, regulatory, tax, or accounting obligations. The following retention periods apply as a general framework:
At the end of the applicable retention period, your personal data will be securely deleted or irreversibly anonymised. Where deletion is not immediately possible due to technical constraints, the data will be isolated from active processing until deletion can be completed.
b9game implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
While b9game takes every reasonable precaution to secure your data, no internet-based platform can guarantee absolute security against all possible threats. We strongly encourage you to use a strong, unique password for your b9game account and to enable two-factor authentication. If you suspect that your account has been compromised, contact our support team immediately.
b9game uses cookies and similar tracking technologies on the b9game.ws platform. Cookies are small text files placed on your device that help us deliver a functional, personalised, and secure gaming experience. The categories of cookies we use are as follows:
b9game does not use third-party advertising or retargeting cookies. No data collected through cookies on our platform is shared with advertising networks or social media platforms for commercial targeting purposes.
You may control non-essential cookies through your browser settings. Please note that disabling functional cookies may affect your ability to use certain features of the b9game platform correctly.
The b9game platform is strictly for use by adults aged 21 years and above. We do not knowingly collect, store, or process personal data belonging to persons under the age of 21. Our registration process includes mandatory age verification steps, and accounts are subject to ongoing KYC reviews that include date-of-birth confirmation against government-issued identity documents.
If b9game becomes aware that personal data has been collected from an individual under the age of 21, we will immediately take the following steps:
Parental Advisory: If you believe a minor in your household has registered on b9game, please contact our support team immediately at [email protected]. We will investigate and resolve the matter with the highest priority. We also recommend using parental control software to restrict access to online gambling platforms where minors may be present.
Subject to applicable law and the conditions described below, you hold the following rights over your personal data held by b9game. You may exercise any of these rights by submitting a request to our Data Protection team using the contact details in Section 14:
Request a copy of all personal data b9game holds about you. We will provide this within 30 days of a verified request, at no charge for the first copy.
Request correction of any inaccurate or incomplete personal data we hold about you. Identity data corrections require supporting documentation.
Request deletion of your personal data where it is no longer necessary, consent has been withdrawn, or processing has no lawful basis. Legal retention obligations may limit full erasure.
Request that b9game restricts processing of your data in certain circumstances, such as while the accuracy of the data is being contested.
Receive a copy of your personal data in a structured, machine-readable format where processing is based on consent or contract and carried out by automated means.
Object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming monitoring. We will cease processing unless compelling grounds exist.
As an internationally licensed gaming platform serving Pakistani players, b9game may transfer your personal data to countries or jurisdictions outside Pakistan for the purposes of processing, storage, or service delivery. Such transfers may occur in connection with our KYC verification providers, fraud prevention services, or cloud infrastructure providers who maintain data centres in various jurisdictions.
Where personal data is transferred internationally, b9game ensures that adequate protections are in place by relying on one or more of the following safeguards:
You may request further information about the specific safeguards applicable to any international transfer of your personal data by contacting our Data Protection team at the address in Section 14.
b9game reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the services we offer. Material changes — defined as changes that significantly affect how we use your personal data or your rights in respect of it — will be communicated to you by email to the address registered on your account, at least seven (7) days before the changes take effect.
Minor updates that do not materially affect your rights — such as typographical corrections or clarifications of existing practices — may be made without advance notice. The effective date and version number displayed at the top of this page will be updated with each revision to help you identify the most current version.
Your continued use of the b9game platform after any update to this Privacy Policy constitutes your acceptance of the revised version. If you do not accept any change, you must cease using the platform and may request account closure in accordance with our Terms and Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way b9game handles your personal data, our Data Protection team is available to assist you. All data protection enquiries will be acknowledged within 48 hours and responded to fully within 30 calendar days of receipt.
You may contact the b9game Data Protection team using the following details:
To protect the security of your data, b9game may require you to verify your identity before processing any data subject rights request. We will not charge a fee for handling your request unless it is manifestly unfounded, excessive, or repetitive, in which case a reasonable administrative fee may apply.
Complaints: If you are not satisfied with b9game's response to your privacy concern, you have the right to escalate your complaint to the data protection supervisory authority in the jurisdiction applicable to your situation. b9game will always endeavour to resolve your concern directly before such escalation becomes necessary.
Our Privacy Commitments to You
Six plain-language principles that summarise how b9game treats your personal data every single day.
b9game does not sell, rent, or trade your personal information to any third party for their own commercial purposes. Your data is used exclusively to deliver and improve the b9game service.
All data transmitted to and from b9game is protected by TLS encryption. Sensitive records stored in our databases use AES-256 encryption — the same standard used by major financial institutions.
You hold meaningful rights over your personal data — access, correction, deletion, portability, and objection. Our Data Protection team processes verified requests within 30 days, at no charge.
b9game retains your data only as long as necessary to deliver our service and meet legal obligations. Once the retention period lapses, data is securely deleted or irreversibly anonymised.
Our privacy practices are built around the requirements of our international gaming licence. Every data processing activity is reviewed for legal basis before it goes live on the platform.
b9game does not use third-party advertising cookies or share your behavioural data with ad networks. What happens on b9game stays on b9game — we have no interest in following you around the internet.
Your data is protected. Your privacy is respected. Now enjoy Pakistan's most secure online casino and sports betting platform — with full PKR support and local payment methods.